By subscribing, you agree to these terms and conditions which are subject to change without prior notice. It is recommended that customers review the subscription policy periodically to stay informed of any updates.
When you subscribe to our services, you'll receive repeat deliveries based on the subscription duration and frequency you select during the checkout process. This is a convenient way to ensure you never run out of our products without the hassle of placing manual orders.
Your payment details will be stored securely. You will be automatically charged for each delivery cycle unless you have opted for pre-payment of your subscription. The amount charged will be the price of the product at the time of purchase, plus shipping if applicable.
Subscriptions are set for a pre-defined duration which is indicated at the time of purchase. Unless you opt-out, your subscription will automatically renew at the end of each cycle. You will receive a reminder email before any renewal charge is processed, giving you the flexibility to manage your subscription preferences.
You have complete control over your subscriptions and can manage them at any time. To make any changes including cancellation, simply go to the link provided in your order confirmation email or log into your account on our website and navigate to the subscription section. Changes to orders can be made any time before the next scheduled shipment.
If you wish to cancel your subscription, you can do it at any time without penalty. Cancellations must be made at least 24 hours before the next scheduled delivery date to avoid being charged for the next delivery. Upon cancellation, you will only be charged for orders that have already been shipped.
For your convenience, some subscriptions may auto-renew at the end of their duration. You will receive an email prior to renewal with the details of the new subscription period. You have the option to modify or cancel your subscription before the renewal is processed.
Due to the perishable nature of our coffee products, we are unable to accept returns. All sales are final once an order has been processed. If you need to cancel an order, please do so before it is processed. Cancellations are not possible once an order has been shipped. If there are any issues with your order upon arrival, such as damaged packaging or a discrepancy in the order received, please contact our customer service team immediately. We are committed to ensuring your satisfaction and will work with you to resolve any issues related to your order.
Our customer support team is here to help you with any issues or questions you may have about your subscription. You can contact us directly at any time via the contact information provided on our website.